Toward Usable Browse Hierarchies for the Web
http://www.microsoft.com/usability/UEPostings/HCI-kirstenrisden.doc

Risden, Kirsten
Microsoft
1999

Abstract:

The goal of the following study was to determine the potential usefulness of tracking traversal patterns through a browse hierarchy as a way to monitor confusion and determine its source. The major conclusion that can be drawn from this study is that this method is a useful and insightful way to monitor user experience.