Added by Geoff Sauer on Jun 06, 2004. Average rating: 2.75/5.00 (n=8, std dev: 1.16)
Identify the user. Identify the user's goals. Drill down to task level. Establish what the user knows. Identify what the user needs to know. Identify what the user should NOT know.
Identify the user. Identify the user's goals. Drill down to task level. Establish what the user knows. Identify what the user needs to know. Identify what the user should NOT know.