Developing ISO 9000 Procedures
http://www.stc.org/confproceed/1996/PDFs/PG544546.PDF

Robinson, Ralph E.
STC Proceedings
1996

Abstract:

Documentation is the foundation upon which an ISO-compliant quality system is built. Creating this documentation isn’t, however, as easy as it seems on the surface. Understanding the concept of the Standard enables writers to understand the content requirements. The structure this documentation follows will also impact the success of your registration audit. Once the documentation has been created, the control of it becomes of paramount importance. ISO requires that you control not only the documents and data you create, but also those that you receive from outside sources. Document and data control issues are one of the most common causes of registration failure!