The Team Approach to Writing Policies and Procedures
http://www.stc.org/confproceed/1996/PDFs/PG547.PDF

Whitmer, Diane L.
STC Proceedings
1996

Abstract:

Although many companies claim to have working teams within their corporate structure, it may be difficult to use the same approach for writing documentation. With the demands for controlled documentation to meet quality standards, involvement in policy/procedure writing is an important factor in developing a sense of ownership and commitment to maintaining a document control system. A team approach to writing procedures may involve more time, but the results are operations consensus, improved writing skills, and a boost of professional confidence.