Added by Geoff Sauer on Jun 01, 2004.
Average rating: 3.20/5.00 (n=5, std dev: 1.10)
 


The user's idea of the problem is often very different than the help or program designer's. The online help topics often reflect the designer's viewpoint, not the user's.
 
  View all 33 works published by STC India  
  Home>Articles>Documentation>User Centered Design>Help

  View all works in 'Documentation'
  View all works in 'User Centered Design'
  View all works in 'Help'

Please share your rating/opinion of "Document to the Question: Understanding What Users Ask and Where They Look for the Answers".
 PoorExcellent 
The link to this work seems to be broken.

Copyright © 2001-09 by the EServer. All rights reserved.Add a Work | Update this Work | Discussion Forum | Habitués  

Social Networks Image Map There are 26 readers currently online: 1 registered user and 25 guests. Register.