Enemies of Usability
http://semanticstudios.com/publications/semantics/000009.php

Morville, Peter
Semantic Studios
2002

Abstract:

I know lots of usability advocates who speak the language of business quite fluently. Could we get better? Sure. But on the whole, we are the solution, not the problem. Let's not weaken our ranks with friendly fire. We have plenty of real enemies to keep us busy.