Management Activities for Achieving Organizational Change and Improvement
http://www.stc.org/confproceed/1996/PDFs/PG86.PDF

Currie, Cynthia C. and Thomas J. Vallone
STC Proceedings
1996

Abstract:

Viewing your documentation or training group as a business entity is an important first step toward enabling organizational change and improvement. The actual business status of your organization - a company unto itself a profit center in a larger company, or a cost center in a larger company - matters not. It’s your view of things that will put you on the road to operating your group as a business.