Response to the Commentaries on Producing Quality Technical Information: The Common Sense of Producing Quality Technical Information
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Dean, Morris
Journal of Computer Documentation
2002

Abstract:

The editor and principal writer of Producing Quality Technical Information (1983) responds to the commentaries: answering questions about the sources of PQTI; discussing what the System Information group at IBM's Santa Teresa Laboratory were doing about usability from 1979 to 1983; comparing the predecessor nine 'ease-of-use factors' with the seven 'qualities' of PQTI and the nine 'quality characteristics' of Prentice Hall's subsequent editions of PQTI, published under the title Developing Quality Technical Information; and revealing his own motives and thought processes in working on several usability initiatives in the laboratory at that time, including the publication of PQTI.