Online Reference: The Ultimate in User-Friendly Documentation
http://www.stc.org/confproceed/1997/PDFs/0072.PDF

Richardson, Verna
STC Proceedings
1997

Abstract:

This teaching hospital in Texas has successfully implemented an online reference system that allows access to nearly 14,000 employees in more than 20 cities. A cross-functional project team was formed to address the needfor immediate access to current policies and procedures across the entire enterprise. This team researched, developed, and implemented an effective and successful system that was also easy to learn and use.