Designing Information for the 21st Century
http://www.stc.org/confproceed/1997/PDFs/0206.PDF

Radecki, Steven Lewis
STC Proceedings
1997

Abstract:

In the past, documentation meant printed books. Then along came online help. Online books soon followed. Now we have the Internet and web pages. Developing a documentation plan today means more than planning how books are going to be structured, reviewed, and printed. It needs to take into account the possibilities that these new media have to offer. Achieve the most effective results by making delivery in these media part of your documentation planning.