Human-Computer Interaction and Your Site
http://www.sitepoint.com/article/computer-interaction-site

Danino, Nicky
SitePoint
2002

Abstract:

Ever wondered what makes some websites easier to use than others, or why some people seem to master new navigation systems quickly while others struggle to learn? Do you know why users get lost in electronic space or find it difficult to communicate with others through the medium of technology? These questions are just some of the driving forces behind research in the developing field of Human Computer Interaction.