Fulfilling the Promise of Content Management
http://www.asis.org/Bulletin/Oct-01/kartchner.html

Kartchner, Chris
ASIST
2001

Abstract:

The Web explosion brought with it the proliferation of published content and the heightened need for content management (CM). Before that CM lived primarily in the publishing industry, where it never truly fulfilled its promise. Now that the 'dot-com' hysteria has settled CM has become a focal point again as mature, more traditional enterprises from all industries tune their sites – Internet, intranet and extranet.