Best Practices in Policies and Procedures
http://www.ingentaconnect.com/content/stc/tc/2003/00000050/00000001/art00010
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Urgo, Raymond E.
Technical Communication Online
2003

Abstract:

Page's book makes the first attempt to open the door to examples of tables of contents of P&P from a variety of organizations. He also makes an admirable attempt to position and show the P&P analyst/writer as more than a scribe, as a leader who adds value by formulating best P&P practices in collaboration with others for their organization.