Knowledge and Information Technology Management: Human and Social Perspectives
http://www.ingentaconnect.com/content/stc/tc/2004/00000051/00000001/art00010
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St. Amant, Kirk R.
Technical Communication Online
2004

Abstract:

As the information technology sector continues to grow, an understanding of KM practices will become increasingly essential to organizational success. Because technical communicators are creators and managers of content/knowledge, they will need to understand KM practices to anticipate how their jobs may change to meet KM needs. The collection Knowledge and information technology management: Human and social perspectives provides technical communicators with both an overview of KM practices and insights into the future development of KM as a field. For this reason, the book is a valuable resource that technical communicators should read to better prepare themselves for future developments in the field.