Let's Stop Writing Documentation and Start Working for the Users
http://www.comtech-serv.com/pdfs/Stop%20Writing%20article.pdf

ComTech Services

Abstract:

Nearly 20 years ago, the profession of technical communication began to focus on developing task-oriented documentation. Although task-oriented documentation has always been produced, particularly for consumer products, it was not the standard in the computer industry. More often, people writing about computer systems focused on the system rather than on the tasks people needed to perform. Systems-oriented documentation was the norm.