Alternatives to the Paragraph
http://www.jeanweber.com/howto/alt-para.htm

Hollis Weber, Jean
Technical Editors Eyrie
1989

Abstract:

'It's all in the manual.' How many times have you heard that - or said it in frustration? After all, when you are the person who wrote the manual, you know that all the answers are there. But time and again readers can't find what they need to know, or don't understand the material. Before you blame the reader, look again at how you've presented the material.