You Send Me: Getting It Right When You Write Online
http://www.ingentaconnect.com/content/stc/tc/2003/00000050/00000002/art00011
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Crawley, Charles R.
Technical Communication Online
2002

Abstract:

This book addresses the issues of online writing and particularly writing e-mail, which should concern all us who spend a good chunk of our days in front of a computer screen creating and replying to e-mail messages. The book is structured in three parts: 'The virtual mensch,' 'Alpha mail,' and 'Words of passage.'