Escaping the Organisation Chart on Your Intranet
http://www.steptwo.com.au/papers/kmc_orgchart/index.html

Maurer, Donna
Step Two
2003

Abstract:

At the core of the structure of many intranets is the organisation chart. This is not surprising as many intranets grow organically with little central control. Business teams create their own areas on the intranet, include information about what they do, and disseminate it to their internal clients. This article outlines practical ways to move from an intranet based on the organisation chart to one that is more intuitive and allows people to complete their tasks more easily.