Drawing Clear Lines Between Information Systems
http://www.steptwo.com.au/papers/cmb_competingplatforms/index.html

Robertson, James
Step Two
2003

Abstract:

In many organisations, the intranet competes with e-mail, file shares, the document management system and records management. Information is scattered between these systems, making it difficult for users to know where to look. What is needed is a clear policy about when these information systems should be used, and what they are for.