Five Ways to Identify Intranet Usability Issues
http://www.steptwo.com.au/papers/kmc_intranetusability/index.html

Maurer, Donna
Step Two
2004

Abstract:

Many intranets are under-used. Intranet managers lament the low use and discuss how to get staff to 'use the intranet more', resulting in marketing and promotions activities to increase use.