Intranet Teams: a Leadership and Coaching Role
http://www.steptwo.com.au/papers/cmb_coaching/index.html

Robertson, James
Step Two
2004

Abstract:

The intranet team often becomes viewed as a gatekeeper or bottleneck that does little more than say 'no' to business units. The business then reacts by rebelling against this centralised control, or simply working around the intranet team. There is a better way. Intranet teams should instead look to playing a leadership and coaching role in the organisation. These two approaches provide a range of techniques for encouraging organisational change and supporting staff activities.