More Than Just Finding Policy Documents
http://www.steptwo.com.au/papers/cmb_policydocs/index.html

Robertson, James
Step Two
2004

Abstract:

Corporate policy documents have had a long and difficult history within many organisations. While much effort has been put into creating and maintaining them, they are often more ignored than followed. This briefing looks at the role of corporate policies within an organisation, and the need to better communicate their message to staff.