Value-Driven Intranet Design
http://www.boxesandarrows.com/archives/valuedriven_intranet_design.php

Singh, Shiv
Boxes and Arrows
2004

Abstract:

Within most corporations, taking ownership of an intranet is an unglamorous, exhausting, and thankless job for a new intranet manager. But if approached with the same rigor, discipline, and focus as any other business initiative, the task can quickly become much simpler.