Collecting Feedback From Users of an Archive (Reader Challenge)
http://www.useit.com/alertbox/990110.html

Nielsen, Jakob
Alertbox
1999

Abstract:

The collective brainpower of the Internet is an awesome beast that used to manifest itself on Usenet newsgroups. Most of these groups have degenerated into spam, flames, and newbie ignorance. The Web has not yet evolved good ways of utilizing this power, since most so-called 'community' sites are equally degenerate.