It's All in the Process
http://www.adobe.com/products/adobemag/archive/pdfs/9704feas.pdf

Senechal, Ann
Adobe Magazine
1997

Abstract:

Information design, according to practitioners like the Berlin-, London-, and San Francisco-based firm MetaDesign, is about more than just conveying complex information clearly. To work well, it has to be a process in which designers and clients act as partners.