SAP Usability Glossary
http://www.sapdesignguild.org/resources/glossary_usab/index.htm

SAP Design Guild
2003

Abstract:

The following glossary lists and explains usability terms, which are relevant for the SAP software world. The information was taken from several sources and adapted to the needs of this glossary. Among the sources are: www.whatis.com, the book authored by Larry Constantine and Lucy Lockwood 'Software for use: a practical guide to models and methods of usage-centered design', the book authored by JoAnn Hackos and Janice Reddish 'User and Task Analysis for Interface Design', information contained in articles and guidelines in the SAP Design Guild, own contributions (a.o. photos and graphics).