WikiWiki as Tech Review Vehicle
http://blogs.msdn.com/korbyp/archive/2004/02/19/76672.aspx

Parnell, Korby
Microsoft
2004

Abstract:

Like most technical writers, getting my feature team to review my help topics for technical accuracy is like keeping an Iditarod team from making a dash for the nearest McDonalds or garbage dump in the middle of a blinding blizzard.  Technical contributors want to participate in technical documentation reviews but they rarely have enough bandwidth to do so effectively. Consequently, I spend a lot of time trying to determine the most effective way to squeeze my teammates for feedback.  This can be a painstaking process, especially for technical writers who are unlucky enough to work with teams that are halfway around the world or spread across the country. Some contributors only produce if I corner them in their office with a paper copy.  Others are overly motivated, but I love them all the same.  Most technical reviewers, at least at Microsoft, require a combination of:  incentives (food, beer, ...), attention getters (a stern note from their manager) and tech review tools that fit their working style and team culture.