How to Manage Clients
http://www.klariti.com/technical-writing/How-to-Manage-Clients.shtml

Klariti

Abstract:

For many technical writing companies the issue of how to manage all the associated 'non-writing' costs can be a sensitive area. Do I charge for every email? Every phone call? Where do you draw the line? What do you charge for, besides the document you produced?