Reconstructing the Dialogs: Effective Methods for Structuring a Context-Sensitive Help System
http://www.stc.org/confproceed/1994/PDFs/PG57.PDF

Calhoun, Deirdre and Wendy Fritzke
STC Proceedings
1994

Abstract:

When assigned to create a context-sensitive hypertext Help system, writers and editors often find themselves asking, 'Where do I start? What is context-sensitivity and how in-depth should it be? How do I organize Help topics for the interface?' We will demonstrate how to structure a Help system based on context-sensitivity, the interface, and useful access tools. We will show how WordPerfect Domestic Documentation Services uses interface information to create a topics database and a corresponding text file.