How the Web Is Changing the Role of the Service Course
http://www.cptsc.org/conferences/2001/sessions/riordan.pdf
  peer-reviewed

Riordan, Dan
CPTSC Proceedings
2001

Abstract:

The service course is undergoing another change in its role in the Technical Communication program. Over the years, the service course has evolved from a way of providing students with mastery of genre and style to a way of introducing students to their role as communicators in the rhetorical situation. The Web drives the new role evolving out of this solid past. The service course now provides students with a basis for independent creation. Programs must fill four key needs for students entering the job market. Students must: learn to learn; master the processes involved in creating information; learn applications quickly and graduate having mastered several; and understand information design.