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As computers have evolved from limited-purpose, limited audience, multi-million dollar, room-sized machines to desktop machines with almost unlimited use, computer documentation has remained geared toward describing the technical attributes of software, not the use of the software. Increased competition, cost, and environmental considerations make it increasingly important to change from the paradigm of reference documentation to task-oriented documents and to consider all of the alternatives available. These include simple one-page cards, videos, online systems, and example-based user guides.
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Making the Transition From Traditional Reference Manuals to Consumer-Oriented Alternatives
http://www.stc.org/confproceed/1994/PDFs/PG313315.PDF
Leetham, Judith
STC Proceedings
1994
Abstract: As computers have evolved from limited-purpose, limited audience, multi-million dollar, room-sized machines to desktop machines with almost unlimited use, computer documentation has remained geared toward describing the technical attributes of software, not the use of the software. Increased competition, cost, and environmental considerations make it increasingly important to change from the paradigm of reference documentation to task-oriented documents and to consider all of the alternatives available. These include simple one-page cards, videos, online systems, and example-based user guides.
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