Measuring the Value Added by Professional Technical Communicators: Results of a Study
http://www.stc.org/confproceed/1994/PDFs/PG277.PDF

Blackwell, C. Al, Reva F. Daniel, Denise D. Pieratti, Judith A. Ramey, Janice C. 'Ginny' Redish and Cathy J. Spencer
STC Proceedings
1994

Abstract:

For the past year, we have been studying how to measure the value that technical communicators add to organizations. We have been investigating questions like these: How can technical communicators show that they add value? How much difference do technical communicators make in specific cases? In this panel, we report on results.