From Online Document to Electronic Performance Support System
http://www.stc.org/confproceed/1994/PDFs/PG275.PDF

Hyman, Francine N.
STC Proceedings
1994

Abstract:

This demonstration introduces the concept of an Electronic Performance Support System (EPSS), an online end-user support system that provides whatever is necessary to generate performance and learning at the moment of need. The speaker will step through a five-level analysis of the design and delivery components of an EPSS and demonstrate how to design and position online documents for inclusion in an EPSS.