How to Write a Report Without Getting Lynched
http://www.asktog.com/columns/047HowToWriteAReport.html

Tognazzini, Bruce
Nielsen Norman Group
2001

Abstract:

You put forth your best effort to explain to the stupid sods exactly how and where they screwed up, then they have the temerity to not appreciate your fine efforts. Here's how to write a report that will cause change, instead of uproar.