Arm-Wrestling the Photoshop Police
http://www.asktog.com/backIssues/index2000-12.html

Tognazzini, Bruce
Nielsen Norman Group
2001

Abstract:

Adobe is shipping a 6.0 upgrade to Photoshop that, for many Mac users, proves unusable. We learned back in the 1980s that when you rake your legitimate users over the coals in the hopes of catching the occasional thief, you end up with a lot of really raked off users. Apparently, someone at Adobe has forgotten.