Good Lawyers, Bad Products
http://www.asktog.com/columns/049Lawyers.html

Tognazzini, Bruce
Nielsen Norman Group
2002

Abstract:

Lawyers may know their way around a courtroom, but they have no business designing products. Too often, in their zealous pursuit of zero liability, they end up damaging products, alienating customers, destroying companies, and killing people. It's up to you to stop them.