Paper and Online Documentation Trade-Offs
http://www.techscribe.co.uk/techw/paper-v-online.htm

Unwalla, Mike
TechScribe
2003

Abstract:

This article first describes the basic types of user. It then lists the advantages and disadvantages of typical paper and online documents and relates these to the various user types. Finally, there is a comparison of the paper and online formats with respect to usability criteria.