Added by Geoff Sauer on Jan 11, 2004.
Average rating: 1.67/5.00 (n=3, std dev: 1.15)
 


If a document contains the information that a reader needs, but if the reader cannot find that information, then the document is useless. Worse than useless, it’s a hindrance. If I know that some information is not available, I won’t waste my time looking for it. However, if I think the information is available, and if I can’t find it after a period of fruitless searching, all I will have achieved is frustration.
 
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