How to Write an Email
http://www.techscribe.co.uk/ta/how-to-write-an-email.htm

Unwalla, Mike
TechScribe
2002

Abstract:

How do you write an effective email that your recipient finds clear and easy to understand? There's more to it than just typing a few words and clicking the Send button. These notes give you some guidelines on the following: technical issues, document structure, the importance of knowing your audience, language issues and layout and visual design.