Re-engineering the Documentation Process: Doing More with Less to Keep Up with Increased Customer Needs
http://www.stc.org/confproceed/1995/PDFs/PG248.PDF

Belcher, Gena, Scott DeLoach and Juliette Jandel-Leavitt
STC Proceedings
1995

Abstract:

For the past ten years, the Documentation Department at Hayes Microcomputer Products, Inc. has undergone numerous changes and evolutions--many to keep up with changing technology and market needs, many to accommodate organizational shifts and restructuring. This presentation sheds light on some of the innovative and creative ways the department has been reorganized and the dynamic documentation strategies that have been put into practice as a result.