Evaluating Our New Look and Moving Online: Seeing Is Believing
http://www.ingentaconnect.com/content/stc/tc/1998/00000045/00000004/art00002
  access restricted (by the publisher) to members/subscribers/customers only
  peer-reviewed

Hayhoe, George F.
Technical Communication Online
1998

Abstract:

The editorial advisory board and I have been asking our readers' opinions about the journal's redesign and the directions this publication should take in the future. We've also commissioned usability studies and carefully examined the technologies available for online publication. In this editorial, I'd like to share what we've learned and the directions in which we hope to move during the coming year.