The Open Company Manifesto
http://webword.com/moving/opencompany.html

Rhodes, John S.
WebWord
1999

Abstract:

Users can improve information flow. They can create robust markets, and they can help fix the problems that a company faces. This can happen at an astonishing speed. If the gateway is open, and the company allows users access, those users will quickly tell the company what they are doing wrong. When users are invited to wallow in the information flow, they will crack the company into shape.