Voting and Usability Project Update
http://www.usabilityprofessionals.org/upa_publications/upa_voice/volumes/5/issue_3/voting_proj.html

Quesenbery, Whitney
Usability Professionals Association
2003

Abstract:

It's been two-and-a-half years since we started the Voting and Usability Project. This project started as we all realized with some horror that usability problems in our voting systems could affect the results of an election--effectively disenfranching some voters through the design of the ballot, as Susan King Roth put it in the report on her research. Since then, our interest has expanded into a more general interest in the usability of voting systems and usability professionals can help make voting systems more usable for everyone.