Practical Tips for Improving Web Site and Intranet Usability
http://www.stc.org/intercom/PDFs/2003/200312_15-17.pdf

Hart, Geoffrey J.S.
Intercom
2003

Abstract:

There's a large body of theory available to guide Web and intranet design, but concentrating too much on theory sometimes leads designers to overlook basic things they can do to improve the usability of sites. This article presents, in no particular order, seven simple ways to make your Web site or intranet more usable.