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A few years ago, the NeXT user publications group was handed a
charter to create casual books with personality. We were also told to
condense the user documentation for an entire operating system and
several bundled applications into 300 pages. And of course we had
the top priority of creating accurate, complete, and easy-to-use
documentation. To our delight, these goals ended up being mutually
compatible. The keys? Task orientation, flat hierarchy, carefully
crafted page design, illustration, and a casual, intelligent tone. We
also broke some 'rules'! (Caution: Some of the following material
may seem radical to seasoned traditionalists.)
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From Good to Great—: The Finer Points of Writing User Documentation
http://www.stc.org/confproceed/1995/PDFs/PG437440.PDF
Casabona, Helen
STC Proceedings
1995
Abstract: A few years ago, the NeXT user publications group was handed a
charter to create casual books with personality. We were also told to
condense the user documentation for an entire operating system and
several bundled applications into 300 pages. And of course we had
the top priority of creating accurate, complete, and easy-to-use
documentation. To our delight, these goals ended up being mutually
compatible. The keys? Task orientation, flat hierarchy, carefully
crafted page design, illustration, and a casual, intelligent tone. We
also broke some 'rules'! (Caution: Some of the following material
may seem radical to seasoned traditionalists.)
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