Setting Standards for Documentation Quality
http://www.stc.org/confproceed/1995/PDFs/PG430432.PDF

Bibus, Connie M. 'C.J.' and Jennifer Bown
STC Proceedings
1995

Abstract:

Managing for quality requires effective, enforced standards. Effective standards make it possible for everyone on the information team to be responsible for quality – for what J.M. Juran has called 'fitness for use.' This paper examines why standards improve quality and what actions are necessary to manage for quality by creating and using effective standards.