Crossing the Chasm: Promoting Usability in the Software Development Community
http://www.wqusability.com/articles/upa-workshop.html

Quesenbery, Whitney
WQusability
2000

Abstract:

User-centered design should be a core part of every software development effort yet, despite its well-documented paybacks, it has yet to be widely adopted. Too often, user-centered design remains the province of visionaries rather than the everyday practice of programmers and analysts. Despite a general consensus on a basic approach to user-centered design (UCD), there is little understanding of the process and how it fits into larger software development methodologies.