Architecture of Designing Documents
http://www.stc.org/confproceed/1999/PDFs/stc-34.pdf

Lisberg, Beth Conney
STC Proceedings
1999

Abstract:

Both parks and document design share the same goal: to satisfy patrons and entice them to return. The common characteristics - available for many activities, easy navigation and circulation, appropriate equipment, effective use of space, and patron safety - are applied to document design. So take a walk - in a park - to find out about document design.