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As help systems become more complex, integrating text with multimedia, scripting languages, search engines, etc., the line between documentation development and software development blurs. Some companies, especially those that have to adhere to federal or ISO-regulated
procedures, are starting to look at online help as a
product with its own development needs. This shift is
changing the online help from documentation into
software, subjecting it to the same controls and
processes. This paper looks at how one company is
handling this transition.
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Online Help: You Think It's Documentation but Your Company Thinks It's Software
http://www.stc.org/confproceed/1999/PDFs/stc-47.pdf
Rupel, Roberta A. and Peggy Schillinger
STC Proceedings
1999
Abstract: As help systems become more complex, integrating text with multimedia, scripting languages, search engines, etc., the line between documentation development and software development blurs. Some companies, especially those that have to adhere to federal or ISO-regulated
procedures, are starting to look at online help as a
product with its own development needs. This shift is
changing the online help from documentation into
software, subjecting it to the same controls and
processes. This paper looks at how one company is
handling this transition.
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