Teaching Documentation Writing: What Else Students--and Instructors--Should Know
http://www.ingentaconnect.com/content/stc/tc/2003/00000050/00000004/art00015
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  peer-reviewed

Boiarsky, Carolyn and Michael Dobberstein
Technical Communication Online
2003

Abstract:

Discusses knowledge, problem-solving strategies, and desktop publishing skills students need to learn about documentation writing. Describes a course that provides these skills. Also applies to in-house training programs.